Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at hello@goldcreekmercantile.net
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Restocking Fee
15% for returned items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must notify us at hello@goldcreekmrecantile.net with a clear statement of your decision to withdraw (e.g., a letter sent by email). You may use the model withdrawal form below, but it is not obligatory.
Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.
Once we receive your returned item(s), we will issue a full refund to your original payment method within 14 days. We may withhold the refund until we have received the goods or proof of return shipment.
Exemptions — The right of withdrawal does not apply to:
- Custom or personalized items
- Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery
- Digital products that have been accessed or downloaded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@goldcreekmercantile.net